Privacy Policy

Last updated: July 2025

The Vitae Plus (“we”, “our”) respects your privacy. This policy explains what personal data we collect, how we use it, and your rights.

1. Data We Collect

• Account data — name, email address, phone number, and hashed password when you create an account.
• Order data — items ordered, delivery or pickup address, payment reference, and transaction history.
• Usage data — pages visited, referral source, and device type, collected anonymously to improve the Site.

2. How We Use Your Data

• To process and fulfil your orders
• To send order confirmation and status updates by email or SMS
• To link past guest orders to your account when you register
• To improve the Site and our products
• To contact you about your order if there is a problem

We do not sell your personal data to third parties.

3. Data Sharing

We may share your data with:

• Payment processors (e.g. Paystack) — to handle transactions securely.
• SMS / email providers — to send order notifications.
• Hosting infrastructure (Vercel, Neon) — to operate the Site.

All third-party providers are bound by confidentiality and process your data only on our behalf.

4. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations. You may request deletion of your account at any time.

5. Cookies

We use a session cookie to keep you signed in, and anonymous analytics cookies to understand traffic patterns. We do not use advertising cookies or track you across other sites.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your account and associated data
• Withdraw consent to marketing communications at any time

To exercise these rights, contact us at vitaefoodsgh@gmail.com.

7. Security

We use industry-standard measures to protect your data, including encrypted connections (HTTPS), hashed passwords, and access controls. No system is completely secure; please use a strong, unique password for your account.

8. Changes to This Policy

We may update this policy periodically. Material changes will be communicated by email or a notice on the Site.

Contact

Privacy questions? Email us at vitaefoodsgh@gmail.com or WhatsApp +233 24 292 6838.